How Undercover Filming Exposed a Multi-Million Pound Timeshare Scheme

Prosecutors have labeled it as a major frauds of its kind in the Britain.

Altogether 14 people have been convicted for their involvement in a multi-million pound plot to defraud over 3,500 vacation property owners.

The victims were desperate to get out of age-old timeshare contracts and sought out support.

The majority were in the age range of 60 and 80. Over 500 of them parted with over £10,000, and one paid over £80,000.

Those targeted were faced high-pressure consultations continuing for six hours. They were out of money, holding worthless fake "points" and still trapped in expensive holiday ownership agreements they frequently were unable to use.

The Firm Central to the Deception

The company at the core of the fraud was the timeshare resale company. They collected people's money to support the proprietors' lavish standard of living of prestigious schooling, high-end properties and private jets.

The leader at the head of the firm, the main defendant, was given a seven and a half year jail time in January for conspiracy to defraud.

On Friday, his wife Nicola was among the last group to receive sentencing.

She was handed a 24-month deferred imprisonment at the judicial venue after pleading guilty to financial crime.

This has been a extended wait and represents a huge win for the victims who came forward, the authorities and the Crown.

The Way the Probe Was Initiated

The initial awareness of the company came in the mid-2016. I was working in the research department of a media outlet, producing current affairs shows.

A acquaintance noted that his parent had assumed the rights of a vacation unit in a European resort and, after long-term use, had started seeking to get out of the deal.

It's worth mentioning how common holiday ownership had evolved with British holidaymakers in the last decades of the 20th century.

Timeshares allowed families to access the identical property annually, or exchange their vacation periods with other owners who had properties in different locations. About 600,000 sun-lovers accepted that chance.

The first timeshare rush was paired with a lot of stories about unscrupulous sellers fraudulently marketing units. They were regularly featured on consumer broadcasts.

The typical holiday ownership agreement locked buyers for many years.

In that period, those holders who had experienced their assigned property in the resort for decades were ageing, and a large proportion were looking to wave goodbye to their timeshares.

Several had declining mobility and were unable to visit their properties. A few just felt they'd got all they wanted from them. And a portion had passed away, in many cases passing on their heirs to take over the agreements - plus their regular contributions and service charges.

The Undercover Operation Unfolds

It was at this point the family member had been placed. She browsed the internet for answers and discovered the organization, a business whose digital platform claimed to terminate her deal.

But, having made a payment and scheduled a consultation with them, her loved ones had doubts.

Further research showed numerous individuals saying they had submitted funds and achieved no result from the service. In fact, they had suffered financially. Substantial amounts.

The reporting group began investigating what was happening. It was rapidly apparent that there were some shady characters working within the timeshare resale sector.

A legal professional had hundreds of individual complaints preparing to take action against the organization.

Reporters contacted clients who had used the firm and they all told the same story. They assumed the company would acquire their investment off them but when they participated in a session (for which they paid up front) they were told there was no potential buyers.

Instead, they were pushed - indeed pressured - to spend more money investing in "the firm's incentive scheme", named after the organization's holding firm, Monster Travel.

The precise definition was not exactly clear. They seemed similar to a kind of currency, offering cheaper vacations and amenities and shopping deals.

And they were seemingly "tradable" with fellow investors, at a future date.

Committing funds at the time would lead to an eventual payoff that would offset SMT's fees and allow the timeshare holder with a gain, released finally from their burdensome deal.

An unbelievable offer? Well, yes.

A 'Deceptive Scam'

Assuming these reports were accurate, this was a massive scam.

It's what is called a "bait-and-switch."

A business - here the company - "lures the consumer by promoting a specific service but then to claim it is unavailable, steering the individual in the direction of another, inferior offering.

That's illegal. Possessing all the testimony we had collected, we argued to discreetly video one of the company's meetings.

This takes time, effort, and strong justifications for why this is the sole method to collect the data necessary to prove wrongdoing.

Armed with that permission, our compact group arranged a meeting with one of the firm's agents in the location.

Posing as a ordinary individual wanting to help his mother released from her timeshare contract|holiday ownership agreement

Emily Webb
Emily Webb

A seasoned gambling analyst with over a decade of experience in casino game reviews and strategy development.